Return Guidelines
At Smart Bargain, we stand behind the quality of our products and want to ensure your complete satisfaction with every purchase. Our return window extends 30 days from the date of purchase. After this period expires, we are unfortunately unable to process returns or exchanges.
To qualify for a return, please ensure your merchandise meets these requirements:
- Item remains unused and in original condition
- All original packaging is intact and complete
- Proof of purchase (receipt or order confirmation) is available
Non-Returnable Merchandise
For health, safety, and quality assurance reasons, certain product categories cannot be accepted for return, including:
- Perishable goods (food items, flowers, etc.)
- Periodicals (newspapers, magazines)
- Personal hygiene and intimate products
- Hazardous materials or flammable substances
- Gift cards and electronic gift certificates
- Downloaded or activated digital products
- Select health and personal care merchandise
Partial Refund Scenarios
In certain circumstances, we may issue partial refunds:
- Items showing clear signs of use or handling
- Media products (CDs, DVDs, software, games) with broken seals
- Products returned with missing components or damaged condition
- Merchandise returned beyond the standard 30-day window but within 45 days
Refund Processing
Our team will carefully inspect all returned items upon receipt. You’ll receive email confirmation once your return is logged in our system, followed by notification of approval or rejection status.
Approved refunds will be credited back to your original payment method. Please note that financial institutions typically require 5-10 business days to process these transactions to your account.
Troubleshooting Delayed Refunds
If your refund seems delayed, we recommend these verification steps:
- Verify your bank or credit card statement for recent transactions
- Contact your card issuer to check if the refund is pending in their system
- Consult with your banking institution about their refund posting timeframes
- If after these steps you haven’t received your refund, please contact our customer service at support@smartbargain.shop
Special Considerations
Sale Items: Merchandise purchased at discounted or clearance prices is generally not eligible for refund unless defective.
Exchanges: We offer direct exchanges only for defective or damaged products. For exchange requests, please email support@smartbargain.shop with your order details and ship the item to:
AFTR5 LLC
6205 White Moonstone Ct
San Jose, CA 95123
United States
Gift Returns
For gifts purchased through our store:
- Items marked as gifts during checkout will qualify for store credit upon return
- A gift certificate equivalent to the return value will be issued to the recipient
- For gifts not marked as such during purchase, refunds will process to the original purchaser
Shipping Information
Our standard delivery timeline is 2-4 business days for domestic orders, though we ask customers to allow up to 10-20 business days during peak seasons or for international shipments. If your order hasn’t arrived after 20 days, please contact our support team.
Processing Timeline: Most orders enter our fulfillment queue within 1-2 business days after purchase confirmation.
Shipping Schedule: We dispatch packages Monday through Friday, excluding national holidays.
Return Shipping:
- Return shipping costs are the customer’s responsibility
- Original outbound shipping charges are non-refundable
- Return shipping expenses will be deducted from approved refund amounts
- For high-value returns (over $75), we strongly recommend using trackable shipping services or purchasing shipping insurance
Address Accuracy: Orders ship to the address provided during checkout. Please verify this information carefully, as correction fees may apply for redirected packages.
Tracking: All shipments include tracking information. International tracking may be limited once packages enter foreign postal systems.
Environmental Commitment
Smart Bargain prioritizes sustainability in our shipping practices. We’ve chosen to optimize for eco-friendly shipping methods rather than fastest delivery options. By selecting more environmentally responsible transportation methods, we reduce our carbon footprint while maintaining reasonable delivery timeframes. We appreciate your partnership in our commitment to environmental stewardship.
For questions regarding our shipping or return policies, please call us at 408-267-2206 or email support@smartbargain.shop.
Last updated: July 2023